Frequently Asked Questions
Everything you need to know about your Miami HEAT gear.
When will my order ship?
Standard orders are typically processed within 2-3 business days. During high-demand periods, such as the NBA Playoffs or new jersey launches, processing may take up to 5-7 business days.
Can I return a customized jersey?
All customized jerseys, including those with custom names and numbers, are final sale and cannot be returned or exchanged unless there is a manufacturer defect.
Do you offer international shipping?
Yes, we ship Miami HEAT merchandise worldwide. Shipping rates and delivery timelines vary by country and will be calculated at checkout.
How do I know if my jersey is authentic?
The Miami HEAT Store is the official team retailer. All jerseys feature official NBA authentication tags, heat-pressed or stitched logos, and Nike connectivity technology where applicable.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that shipping fees are non-refundable.
Can I pick up my order at the Kaseya Center?
Yes, we offer a 'Buy Online, Pick Up In-Store' option for local fans. Select the Kaseya Center location at checkout to skip shipping fees and collect your gear during store hours.