Returns & Exchanges

The Miami HEAT Store is committed to fan satisfaction; if you are not completely happy with your purchase, you may return or exchange unworn, unwashed merchandise within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and billing zip code to start the process and select the items you wish to send back.

• 2.
  Pack Your Gear

  Securely place the items in their original packaging, ensuring all hangtags and holographic stickers are still attached to the products.

• 3.
  Label and Ship

  Print the prepaid shipping label provided through the portal, affix it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned merchandise, a refund will be issued to your original payment method within 7 to 10 business days.